FREQUENTLY ASKED QUESTIONS

All orders can be placed on our website. You can also place an order directly to us through our WhatsApp: +447818704342

Follow these steps to place an order with us online:

  1. Add an item to your shopping cart by clicking on “Add to Cart” button on the item’s product page.
  2. Click on “Cart” at the top right corner of our website to review your cart, add order notes, or select “gift receipt”.
  3. If you are happy with the items in your cart, click on “checkout” and follow the instructions until your order has been confirmed.

Your order is complete when you see your order number on our order confirmation page.

You can choose from the different payment methods available on Princess Ford. Please find below the list of available payment methods:
  • International Payment using Mastercard, VISA and Verve cards
  • Naira payment via Paystack ;
    • Internet Banking
    • GTB 737 code
    • With a VISA card, you can scan a QR code to complete your transaction.
You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for help if required.

Kindly refer to our shipping policy for a detailed breakdown of our shipping costs.

Certain orders depending on their size are sent in a luxe Princess Ford gift boxes. This will be done at no additional charge. If you would like to ensure that your order comes in a gift box, we recommend that you select the “Gift Box” option at checkout.

Once your order has been place, you will receive a tracking number at the email that you used to register & place your order on our Princess Ford website.

Kindly refer to our shipping policy for a detailed breakdown on our shipping times.

Yes. We offer an expedited service. This comes at an additional charge, depending on when the custom order is needed. For in stock items, we offer 3 working days delivery by DHL guaranteed. Rushed orders are for last- minute gifts or events.

All of the products listed on our site are available and ready to ship unless otherwise stated. Pre-order items may take up to 25 working days to ship, depending on the item ordered. All details in reference to this can be found in the product description of the pre order items.

Princess Ford sells girls only clothes. Our sizes run from: Age 1 to 12 years old. Our clothing is designed and manufactured in Europe. Historically European sizes tend to run slightly bigger than US sizes. Kindly refer to our size guide to ensure you find the right size for your little one.

We do not accept orders over the phone. We do accept orders via WhatsApp. Our WhatsApp order number is: +447818704342

Princess Ford will send you an automatic email when your order had been shipped. The email will contain a tracking number that you may use to check the status of your order at your convenience.

We will try our best to accommodate modifications to orders that are new. However if an order is in the “processing” stage, it has already been sent to our shipping department and we will be unable to modify it. For further inquiries about your order, please email us at Princessfordatelier@gmail.com with your order number and a detailed description of your inquiry.

We sincerely apologize if an item you want for your little one has already sold out! Princess Ford makes tries their best to restock all items, especially if they are within the current fashion season. You will find that next to each “sold out” item, there is a “Pre-order” button. Click on the pre-order button, and carry on with the steps to place the order and we’ll deliver to you at the time duration stated for delivery on that option.

Kindly refer to our shipping policy for a detailed breakdown of our shipping times.